What would you do if you knew you couldn’t fail? Through his experience trying out for the Phoenix Suns, Ryan tells a compelling story about failure and the lessons it has to help us all move forward.
In a day and age where political correctness is king, we can spend more time being careful than being honest out of fear of being offensive. What if there was a way to live where we could be extremely authentic and extend amazing grace to one another to make mistakes?
The one that destroys leaders and teams the most is ego. The art of intellectual humility is a practice every organization needs where people are willing to admit when they’re wrong, take responsibility when things aren’t going well, and give credit to others when things are growing.
The best way to measure the health of an organization is looking at how employees and customers are treated. If you have a great product and great processes, but treat people like they’re numbers, then there will always be a ceiling on the growth of the organization. The top corporations in the world all understand that they’re in the people business and customer service is king.
One of the best questions a leader can ask is not “What can I get out of this?”, but “What can I give in this?” In light of who we want to be and what we actually want our reputation to be, generosity is the way to become the leader everybody wants to follow.